FAQ
📦 Shipping & Delivery
How long does shipping take?
We offer fast worldwide shipping! Orders typically arrive within 3-7 business days, depending on your location.
Where do you ship from?
We ship from multiple fulfillment centers worldwide, ensuring fast and reliable delivery.
Do you offer free shipping?
Yes! We offer free shipping on all orders
How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email to monitor your package’s journey.
🔄 Returns & Refunds
What is your return policy?
We offer a 30-day hassle-free return policy. If you’re not satisfied, you can return your product within 30 days for a full refund.
How do I return an item?
Simply contact our support team at [support@purewell.com] and we’ll guide you through the return process.
Do I need to pay for return shipping?
Return shipping costs are covered by the customer unless the item is defective or incorrect.
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Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
How long will it take to get my orders?
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
Any question?
You can contact us through our contact page! We will be happy to assist you.